The Snapshot worker type captures the moment of scanning as a single image. Lightly document and quickly review fulfillment and inspection zones where one frame is enough.

Copy a video link and share it with your customer through any channel. The new Direct Send option in Video List delivers footage without sending an SMS or email.

Record video without a barcode scanner. The camera detects barcodes on screen and starts recording automatically. Now with qHD, 2K, and 4K resolution support.

Configure Barcode Relay Delay to match your warehouse's unique barcode workflow—no WMS integration required. Set custom start/end patterns and auto-cancel recordings when complete codes are missed.

This update introduces two new worker types designed to fit various warehouse workflows, along with an upload speed limit feature that adapts to different network environments. Discover how you can implement Realpacking without disrupting your existing processes.

Realpacking Recorder v3.5.0-Beta has been newly updated. This update introduces motion detection functionality based on valuable feedback from our clients' operational sites. Experience our new motion detection feature that records video only when movement is detected, reducing video storage requirements and efficiently shortening video review time.

Have you been unable to use the Realpacking solution because you're a Mac user? Do you want to integrate with an IP camera you are already using without additional equipment? With the latest update to the Realpacking recording program, both are now possible. Check the details below!

Recently, we've seen a surge in inquiries about video recording solutions from brands considering overseas expansion and logistics companies with global operations. This trend stems from the growing challenges in international customer communication as the content industry, particularly K-pop, continues its global expansion.

RealPacking has been honored as a winner at the 26th Japan Automatic Recognition System Awards, hosted by the Japan Automatic Identification System Association in 2024. 🎉

Include a packaging video in your delivery texts and customize the Video Message page to reinforce your branding.

Many companies are using our solution by inserting a Realpacking video URL in their delivery text messages and customizing the Video Message pages, thereby creating a differentiated delivery experience and brand image. With Realpacking, not only can you resolve malicious claims, but you can also increase retention and enhance your branding.

Realpacking allows customers to view videos directly within your app through API integration. When customers watch Realpacking videos within the app, they develop trust in the brand and their satisfaction increases. Brands can prevent churn and increase return visits and active users by showcasing Realpacking videos within the app.

As the number of online orders increases, so do calls from customers. Before implementing Realpacking, J. ESTINA was using security camera to record packaging footage, which meant that when a customer claim came in, it would take a long time to find the CCTV footage, and responding to the claim would be time-consuming and frustrating for the customer service representative. This was one of the reasons why J. ESTINA came to Realpacking.

Since 2020, we have been using Realpacking to record the process of shipping to each store on video to reduce losses and efficiently manage logistics. Based on the video logs during the shipping process through the Realpacking solution, we also utilize them to provide video logs to merchants for quicker processing when inquiries arise. This has eliminated the unnecessary work of checking each item in the event of a merchant claim for misdelivery, and improved logistics efficiency by reducing wasted workforce and time.

Until now, AI in e-commerce has mostly stayed in the "recommendation" lane. It could suggest products, but the final decision and checkout always belonged to the human. That is changing. Shopping agents are now crossing the last threshold: completing purchases on behalf of consumers. The era where the entire buying process can be delegated to AI is beginning in the first half of this year.

Compare three recording methods for handling shipping claims—CCTV, photos, and video recording. We break down each approach across five key criteria including operational burden, evidence strength, and customer persuasion to help you choose the right solution for your fulfillment operation.

What is platform logistics control? Learn how the 4PL shift—led by TikTok Shop's new shipping policies—affects e-commerce sellers and why data ownership matters now more than ever.

In budget beauty, the brands that win aren't the cheapest. They're the ones customers trust to get it right—every time.

Souvenir issues that arise as the scale of operations grows are not simply packing problems. They are structural issues related to protecting overall brand trust and saving time for both operations teams and customers. This is why we now need systems that make it possible to clearly manage on‑site operations—where the facts are often hard to verify—through video recording tailored to real‑world situations. If problems can be resolved using visible video data, both responses and day‑to‑day operations can become significantly lighter.

K-beauty no longer competes on products alone. Providing unique experiences has become the weapon, the trust-builder, and the path to loyalty. And these experiences don't end at physical stores. They must extend consistently to online channels and global customers alike.

While automation has already proven its ability to quickly handle smooth tasks, the quality of center operations is always determined by how accurately and effectively exceptions are identified and managed. When an environment is created where these aspects can be digitally recorded and accumulated, Physical AI will become not just a technological adoption but a strategic tool driving operational improvement.

As we enter an era where conversational shopping becomes standard, the questions brands need to prepare are also becoming clear. When AI explains our brand on behalf of consumers, it's time to consider what information and what evidence will make our brand a "selectable answer."

Dark warehousing addresses two critical challenges facing modern logistics: automation and operational efficiency. As labor shortages persist across the industry, dark warehousing offers a compelling solution by reducing labor costs while maximizing speed and accuracy.